Returns & Exchanges
At Italian Food Online, we strive for your complete satisfaction with our authentic imported goods. If your order arrives damaged or incorrect, we offer a streamlined return process to ensure you can enjoy the true taste of Italy without worry.
Inspect Your Order
Upon delivery, please immediately inspect your package and take photos of any damaged perishable items or broken glass bottles for our records.
Contact Support
Email our customer service team within 48 hours of receipt with your order number and a brief description of the issue to initiate a claim.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) or approve a direct replacement for spoiled goods.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing